Return Policy

Due to Federal and State Pharmacy Regulations ancillary items prescribed for home health care cannot be re-dispensed. Therefore, ancillary items cannot be returned for credit. Hygienic items are also not eligible for return. Home Medical Equipment that is rented will be returned after the physician has discontinued service. Sale items are eligible for return within 30 days of the sale and with the presence of a receipt. Damage or shortage reports must be made within 5 days to be eligible for credit or exchange. In the case of defective equipment, an exchange will be made for the defective item. Active Home Medical honors all
manufacturers warranties. Special orders may be subject to a 25% restocking fee.